At Zehio Foods, all products are freshly prepared to order. Due to the nature of our services, the following policy applies:
Deposits & Payments
- A non-refundable deposit is required to secure all catering bookings.
- Full payment must be made before delivery or collection unless otherwise agreed.
- Orders are only confirmed once payment or deposit has been received.
Cancellations
- Cancellations made 72 hours before delivery may be eligible for partial refund (excluding deposit and costs already incurred).
- Cancellations made less than 48 hours before delivery are non-refundable.
- Catering bookings cancelled within 5 days of the event are non-refundable.
Refunds
Due to food safety regulations, we do not offer refunds once food has been delivered or collected.